RETURNS + FAQ
Excellent customer service is ALWAYS my number one priority! I hope you understand, there are certain things out of my control (due to the Coronavirus Pandemic) that may temporarily hinder our normal quality of customer service. We are doing our best and truly appreciate your patience and support!
When will the boutique be back open?
I am so excited to FINALLY offer some limited in person shopping hours! All dates/times can be found here: https://nicolejboutique.com/pages/shop-info
Be sure to join our email list and our Nicole J Community Page for all updates!
When will my online order ship?
We’re doing our best to ship orders as quickly as possible. Check your email for shipping alerts and tracking information. (check spam, sometimes our emails go there!) Orders typically ship within 1-3 business days.
When can I pick up my online order?
All pickup orders are ready during shop hours, even if you haven't received a confirmation yet, you can still come by during these hours: https://nicolejboutique.com/pages/shop-info
If you have an in store pickup that you would like to switch to shipping, please email firstname.lastname@example.org and we will do our best to ship it ASAP!
Will you restock/get new styles?
We have new collections launching every Saturday, Nicole will do a try on session every Friday on IG stories. Restocks go up as they come in!
Something you want sold out? Sign up for the restock request and IF we are able to get it in again, you will receive an email!
Are you accepting returns?
Absolutely, I always want you happy with your purchase! If you wish to bring a return to the boutique you can see all of that info here: https://nicolejboutique.com/pages/shop-info
If you wish to ship your item back, email email@example.com and we will send a pre-paid shipping label!
Once we receive your return, if it is unworn and unwashed you will receive store credit via email within 2-5 business days. Returns for store credit will be accepted up to 30 days after purchase. All sale items are final sale.
Can I purchase a gift card online?
YES!! Gift cards are a great way to support small businesses right now. Gift cards are available here: https://nicolejboutique.com/products/njb-gift-card
You can also purchase gift cards in store during the following dates and times: https://nicolejboutique.com/pages/shop-info
When will my email (or message) be answered?
Email firstname.lastname@example.org and Nicole will respond within 1-2 business days. I appreciate your patience during this time!! Email is the BEST way to get an answer right now!
For ALL updates, be sure to follow all of our social media pages and subscribe to our email list at the bottom of this page.
Group Page: https://www.facebook.com/groups/NJBVIP